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Managing store FAQs

Once you have created FAQs for your store, you can easily manage them in the Store FAQs section. This allows you to control which FAQs are displayed and keep your content up to date.

Activate a FAQ​

If a FAQ is currently inactive, you can activate it to make it available again.

  1. Go to Store FAQs in the app.
  2. Click the three dots (⋯) button next to the FAQ.
  3. Select Activate.

Once activated, the FAQ will be included in the structured data and may appear on the selected pages.

Deactivate a FAQ​

You may want to temporarily hide a FAQ without deleting it. Deactivating keeps the content saved while removing it from display.

  1. Go to Store FAQs.
  2. Click the three dots (⋯) button next to the FAQ.
  3. Select Deactivate.

The FAQ will no longer be used in the schema or displayed on the storefront until it is activated again.

Delete a FAQ​

If a FAQ is no longer needed, you can permanently remove it.

  1. Go to Store FAQs.
  2. Click the three dots (⋯) button next to the FAQ.
  3. Select Delete and confirm the action.

Once deleted, the FAQ will be permanently removed from your store and cannot be recovered.